1. Universal Terms and Conditions. The following policies apply to all  customers

* Changes and cancellations require 24 hours advance notice 

   by calling 1-888-903-5466
* Full fare, including an 20% gratuity, will be billed if a cancellation occurs less than 24 hours before the scheduled pick up time or flight arrival time.
* Requests for service may be denied due to availability

* An 20% driver gratuity will be included in your fee when you make your reservation

* We  monitor all commercial airline arrivals. A 15-minute grace period is allowed on all domestic arrivals and 30 minutes on all international arrivals. After the grace period, waiting time charges will be added to your fee at the rate of $12.50 per quarter hour.
* A 15-minute grace period is allowed on pick ups other than at an airport. After the grace period, waiting time will be added to your fee at the rate of $12.50 per
quarter hour, retroactive to the original pick up time.
* Additional charges apply for extra stops or services.& pick ups before 6:15 AM or After 9:55 PM

* Full fare (including an 20% gratuity) will be billed if the passenger fails to be at the designated driver meeting area. If you cannot locate your driver please call 

  888-903-5466 .To avoid being billed as a no-show, we advise you not to leave your location without communicating with us.

* A $35 surcharge will be added to all bills on the following holidays: New Years Day, Easter Sunday, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve after 5 pm, Christmas Day, New Years Eve .

 

* Rates are subject to change without notice. Applicable taxes will be charged as required.

* A Touch Of Elegance is not responsible for services delayed or not rendered due to weather or other circumstances beyond its control.